Meet Suhail Ibrahim, a dedicated professional serving as the Assistant IT Manager at the First Integrated Resort destination in the Maldives, CROSSROADS. Suhail embarked on his journey with CROSSROADS Maldives during the pre-opening phase, assuming the role of IT Assistant. Over the course of five years within the organization, he has demonstrated exceptional skills, earning two promotions and ultimately reaching his current position. In his current capacity, Suhail oversees all IT-related functions within the Township and supports his team at both Hard Rock Hotel Maldives and SAii Lagoon Maldives.
Operating within a Cluster, where seamless connectivity is paramount, the IT team at CROSSROADS Maldives plays a pivotal role in the organization’s cohesive functioning. Suhail notes that the work environment here is markedly distinct from his previous experiences. The scale of the IT operation is vast, extending beyond typical tasks such as resolving Wi-Fi issues or connecting printers. Suhail emphasizes the need for greater awareness within the general workforce and the community regarding the multifaceted responsibilities of an IT professional. Contrary to common perceptions, the day-to-day duties of an IT professional are ongoing, even during vacations, as they remain on duty 24/7.
One of the standout aspects of working at CROSSROADS Maldives is the opportunity for the IT team to develop and implement their own programs. This innovation is evident in the daily operations of Crossroads Marina, Hard Rock Hotel Maldives, and SAii Lagoon Maldives. The IT team takes pride in managing their own data center, and a significant portion of the applications and programs used internally are developed in-house. This not only speaks to the technical prowess of the team but also underscores their commitment to tailoring solutions to the specific needs of the organization.
Suhail harbors ambitions of further growth within the industry. His ultimate goal is to lead his own operation one day. He envisions collaborating with a team to deliver optimal connectivity and services to the workforce within his organization. This aspiration reflects Suhail’s commitment to continuous improvement and his desire to contribute meaningfully to the advancement of IT operations within the hospitality sector.
In the realm of IT and networking, CROSSROADS Maldives stands out as a pioneer, leveraging its IT team as a driving force for innovation and efficiency. The team’s ability to develop and implement customized solutions not only enhances the daily operations of the resort but also positions them as leaders in the industry. Suhail’s journey exemplifies the opportunities for growth and development within a dynamic and forward-thinking organization, showcasing the crucial role played by IT professionals in shaping the technological landscape of the Maldives’ premier Multi Island Resort destination.
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